FAQS
🌍What types of deliveries do you offer?
We offer Same Day and Next Day deliveries across the country, with fast pickup and on-time delivery.
🌍How can I place an order?
Simply use Get a Free Quote button and our team will contact you shortly, or call us directly for immediate assistance.
🌍What happens if I need to cancel my booking?
We understand plans can change. A 75% cancellation fee applies, with 25% refunded if paid in advance. For cancellation, please contact us as soon as possible to process your request, advance to make the necessary arrangements
🌍How do I know which vehicle is suitable for my needs?
Not sure which vehicle you need? Send us a few photos on WhatsApp, and we'll recommend the right one for you.
🌍Are your vehicle fully insured?
Yes, all our vehicles carry Goods In Transit (GIT) insurance up to £1 million, ensuring full protection for your items.
🌍Can I travel with the driver in the Cab?
Yes, with prior approval from our office and the driver, you can travel in the cab to ensure a safe confortable journey.
🌍How much does each delivery cost?
Delivery prices vary based on the size, weight, and destination of your shipment.
🌍Do your prices include VAT?
Yes, all our prices include VAT as required by UK tax laws, so there are no hidden fees or surprises.
🌍Is there a free waiting time for drivers?
Yes, we offer a complimentary 30min waiting time before and after load. If you expect longer delays, please let us know in advance to make the necessary arrangements.
🌍What if I didn't request driver assistance but find that I need it upon collection or delivery?
If you need driver assistance without prior notice, an additional charge of 25£ will apply. To avoid delays and ensure the best service, please request any assistance when booking.
🌍Are there weight limits for deliveries?
Weight limits depend on the vehicle used for delivery. Please share the right details of your shipment when booking so we can recommend the right vehicle and ensure a smooth process.
🌍How do you ensure the safety of my items?
Along with GIT insurance, all vehicles undergo regular maintenance and strict safety checks to guarantee secure transportation.
🌍What if my items are damaged during delivery?
We prioritize the safety of your goods, if damage occurs, please contact us immediately. All goods are insured, and we'll guide you through the claims process to resolve the issue quickly and fairly.